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Sessions

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Stream 3
RESCHEDULED: Tech Demo | Digital Transformation for Your Payroll
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query_builder 12:35 - 12:45 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Tech Demo
mic English
RESCHEDULED: Tech Demo | Digital Transformation for Your Payroll
Payroll as a subject area has evolved immensely through the years, and yet there has never been a better time to focus on digital transformation. The current situation has accelerated the need for organisations to digitise their payroll, while staying compliant. In this session, learn how a truly digital payroll platform powered by automation, AI, machine learning and advanced analytics can help your business gear up for the new normal.
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Stream 2
Live Tech Demo | Checkbox HR Automation Platform
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query_builder 12:35 - 12:45 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Tech Demo
mic English
Live Tech Demo | Checkbox HR Automation Platform

Checkbox is the leading no-code platform for self-serve automation tools. Using drag and drop, users build solutions that enable HR teams to do more with less whilst allowing them to digitise, streamline, automate and measure their work across hiring, communications, retention, development, and performance management.

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Stream 1
Live Tech Demo | e-Recruitment Platform
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query_builder 12:45 - 12:55 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Tech Demo
mic English
Live Tech Demo | e-Recruitment Platform
Springboard is the Australian-built, consumer-style recruiting platform that creates the superior, seamless candidate experience your employer brand deserves and unlocks the productivity your recruitment team needs.
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Stream 3
Live Tech Demo | ELMO HR & Payroll Solutions
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query_builder 12:45 - 12:55 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Tech Demo
mic English
Live Tech Demo | ELMO HR & Payroll Solutions
The ELMO solution will help your organisation streamline your HR, payroll and rostering / time and attendance processes to increase productivity, efficiency, and reduce costs. Their solution offers the flexibility to be used together or stand-alone and is configurable to your organisation’s processes and workflows within one simple platform with a single dashboard and reporting suite.
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Stream 2
Live Tech Demo | Appreci
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query_builder 12:45 - 12:55 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Tech Demo
mic English
Live Tech Demo | Appreci
Appreci brings together technology underpinned by the passion to deliver to the market a physical expression of gratitude and recognition within a digital environment. Repeatedly, we see rewards programs that don’t deliver on the fundamentals of instant recognition. Most programs fall short of the intention of recognising clients, customers, staff and people close to us. Saying thanks and showing appreciation greatly increases trust, connectivity and leads to increased staff, customer and network engagement. Appreci was designed to deliver instantly a warm message of gratitude with an instantly redeemable gift.
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Stream 1
Networking Break
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query_builder 12:55 - 13:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Networking Break
mic English
Networking Break
Take this time to visit our rockstar sponsors and see how they can help improve the way you do business.
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Stream 1
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
In March, Netwealth Investments transitioned a business that did not have a strong working from home culture to everyone working from home. After the adrenaline faded, they realised that this was going to go on a lot longer than they thought. With additional lockdowns, adrenaline became grim determination and then resignation.

They had to address:

• How to induct online
• How to move all training to a virtual environment with little to no supporting technology
• How to support mental health and maintain their culture

They created a web of learning and activities around their people, including changing their existing courses, introducing virtual exercise, performance and wellbeing workshops, their very first mental health sessions, as well as a range of different social interaction drivers.

3 key learnings for this session include:

1. Experiment – there is no magic wand course that works for everyone
2. Zoom out – formal learning is a start but what activities and ideas can you add to the mix to achieve your outcome
3. The personal touch – when the only people you see are through a computer screen, every interaction counts
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Stream 2
Ultimate Customer Conversations: From Challenge to Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
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Stream 3
Delivering Digitally Driven Programs for a Digitally Literate Workforce
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Delivering Digitally Driven Programs for a Digitally Literate Workforce
David Jones is revolutionising its current training model to move away from its dated and fixed training schedule to offer a more flexible and modern digital experience. Implementing a learning management system (LMS) to provide a seamless online training course will allow the business to offer programmatic learning programs to deliver high value transformational projects for training, upskilling and reskilling digitally capable employees.

3 key learnings for this session include:

1. Why David Jones decided to implement an LMS and how it will transform their business
2. The benefits of offering a blended learning approach to training through an online learning platform whilst incorporating an “old school” networking and collaborating space
3. Plans to scope and create better training processes through employee ‘Knowledge Champions’ by converting their knowledge into AI to share with peers throughout the learning process
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Stream 4
The New Collar Workforce: Developing Talent in the New Economy
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
The New Collar Workforce: Developing Talent in the New Economy
Talent pipelines are changing. Businesses are seeing changing demands and technology, and in order to fill the skills gap we are seeing many organisations developing their own talent pipeline. This session will look at the shift to focus on skills and how that is transformative to the new collar workforce. Businesses need to develop strategies to create their own talent pipeline.
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