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Stream 1
Keynote | The New Intelligence for the Human Age
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | The New Intelligence for the Human Age
COVID-19 is spreading exponentially, workforces have been sent home, physical distancing and self-isolation are the new norm and school's out. Welcome to the reality of being a professional in 2020. Partner this complexity with a workforce that was already feeling burnt out, anxious and humanly disconnected and you have the platform for a perfect storm.

Whilst the immediate priority is focused on flattening the curve, the long-term critical priority is maintaining the mental health of our society so that those who survive have the ability to thrive. We find ourselves at a forced moment of inflection. Mother nature has sent us to our metaphoric rooms and given us time out – time out to rethink the future of humanity and the role we have in shaping it.

Welcome to the human age! A place where those who put humans first and prioritise the mental health of their employees will reap the rewards long term. But how? It’s time to cultivate a new intelligence – an intelligence that enables humans to cease reacting and start intentionally adapting.

This interactive learning experience will explore:

• What it means to be human and why it matters more than ever
• How to cultivate positive human connection experiences whilst working virtually
• A framework for amplifying the human skills required to support intentional adaptation and basic wellbeing
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Stream 1
Machines in Suits: Building a Digital HR Workforce at QBE
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Machines in Suits: Building a Digital HR Workforce at QBE
QBE have been faced with the business problem. How do we increase the efficiency, effectiveness and experience of HR services which we deliver to 11,800 people across 27 countries?

In this revealing case study, Vernon will outline how QBE has started on a program of work to introduce intelligent automation (digital workers) alongside human colleagues. What tactics they have employed, what they would do differently and what they would avoid?

3 key learnings for this session include:

1. How smart tech is impacting the delivery of HR, work and the workplace
2. How QBE HR operations is progressing with its intelligent automation journey
3. The benefits and challenges of integrating a digital and human workforce
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Stream 3
The Impact of COVID on Corporate Culture
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
The Impact of COVID on Corporate Culture
A company's culture is never more important than during a crisis. Over the last six months, COVID has impacted so many parts of an employee's life and wellbeing, that culture's ability to be the 'glue' in an orgniasation has been truly tested. How can organisations keep their people connected and resilient when social distancing and isolation are required?

3 key learnings for this session include:

1. How to maintain employee connection when working remotely
2. The role of leaders in a crisis
3. Using surveys to check in on mental health
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Stream 2
Imagine if We Could Predict Growth and How to Re-Skill Our Employees to Fill Demand
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Imagine if We Could Predict Growth and How to Re-Skill Our Employees to Fill Demand
How to predict demand to help people re-skill in time to further their careers and become even more relevant for the future. Telstra's current proof of concept will explore how they orchestrate people outcomes that are values-lead, and really speak to joining for a career not just a job.

3 key learnings for this session include:

1. Learn about how Telstra is tackling their approach to re-skilling
2. Learn about what re-skilling and up-skilling are, and why they are important
3. Learn about Telstra’s approach to pathways to support re-skilling
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Stream 1
Future-Ready HR: Leading Breakthrough Performance in the New World of Work
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Future-Ready HR: Leading Breakthrough Performance in the New World of Work
The world has changed forever, and the future of work is full of challenges and uncertainty. How HR leaders help their organisations navigate through these changes ahead will be critical to ensuring viability and creating competitive advantage.

To effectively lead the transformation required, deliver maximum impact on results and effectively align talent with the organisation's strategic plans, HR leaders must deeply understand the business, focus strategically, understand how to influence change, and play a key role in solving business problems.

In this session, Jennifer will challenge conventional thinking about HR's role in organisations and explore progressive ways to continue evolving and disrupting traditional people practices, while building the relationships and influence necessary to gain approval and executive support.

This interactive session delivers information, actionable insights and new ideas that HR leaders can leverage immediately to drive business results and competitive advantage for their organisations.

5 key learnings for this session include:

1. Understand the skills, competencies, and mindset that will define effective HR leaders in the future of work
2. Examine evolving workforce trends and talent strategies
3. Discover how to embrace and lead change while developing high-trust, high-value relationships with business partners
4. Learn from real-life examples and lessons learned from leaders who have taken risks, and disrupted HR in their organisations
5. Practical and actionable tips and techniques that can immediately impact business today
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Stream 1
Keynote | HR Technology Market 2021
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | HR Technology Market 2021
The pandemic has caused many companies to shift technology-related planning and investments. Some purchases have been delayed indefinitely, while others have been accelerated. Solutions that might have been considered nice-to-have options have become essential, and everyone is looking to technology for help in keeping employees engaged, connected and involved as businesses adapt to conditions changing daily. Join Josh Bersin as he reviews the state of the HR technology market in the COVID-19 era.

3 key learnings for this session include:

1. The new architecture for HR tech in 2021
2. The categories seeing greatest levels of innovation
3. The emerging role of innovative solutions from small vendors and the landscape of learning, talent marketplace, recruiting, and employee experience
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Stream 1
Live Q&A | Resilience and Leadership in Times of Acute Adversity
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query_builder 10:50 - 11:25 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Q&A
mic English
Live Q&A | Resilience and Leadership in Times of Acute Adversity
Business leaders during the pandemic are operating in the most unprecedented times. Uncertainty reigns and the need to pivot and realign business goals is occurring multiple times in a short time frame.

Commissioner Fitzsimmons can take those acutely adverse conditions, and multiply them many times over. During the 2019/2020 fire season, he led the teams of the NSW RFS through some of the toughest and most austere operating conditions.

He demonstrated resilience and leadership in the extreme, and in this live Q&A session, he will share with us all key takeaways that can add to our playbook as we navigate these most uncertain times.
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Stream 3
A Tech-Driven Approach to Employee Engagement Strategies
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
A Tech-Driven Approach to Employee Engagement Strategies
In this session, Bernd will walk you through how Siemens Health in Germany have successfully enhanced employee engagement by integrating it with the company's (wish) culture. It will cover how they did this while preventing blaming and finger-pointing-to-the-board mentality.

Hear how they integrated analytical and continuous improvement processes into normal management routines, implementing continuous improvement and agile visual management philosophies while engaging with their teams in such a way that has allowed for efficient data-driven decision making.

3 key learnings for this session include:

1. Ways to identify who can really influence employee engagement within your business
2. Strategies to integrate engagement with other cultural elements and vice-versa
3. Understanding how technology was set up and what tools are used to prove results have been delivered
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Stream 1
Leveraging Engagement and Culture to Drive Business Change
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Leveraging Engagement and Culture to Drive Business Change
The energy transformation requires new thinking to solve the challenges facing the industry. At EnergyAustralia, unlocking the engagement of our people and building a culture that will enable delivery of our new strategy is key to their future business success. In this session, learn practical tips you can implement from their journey towards achieving this.

3 key learnings for this session include:

1. How to start leading transformational change in a traditional business
2. Finding and building a group of allies
3. How to get support for virtually anything you want to change
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Stream 1
Keynote | Shaping a “Better Normal” in the Now of Work
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | Shaping a “Better Normal” in the Now of Work
COVID is the great digital accelerator of our time – one that prioritised humanity in all aspects of our personal and professional lives, society and the economy. 2020 will be remembered as a year of dramatic world shifts, the arrival of the digital workplace and distributed work, and human resilience and adaptability.

Approached with optimism, the “now of work” presents incredible opportunities for organisations who establish a people-first mindset that encourages experimentation, innovation, and growth. Jason sets the agenda for HR to lead the reset as we navigate to a “better normal” in a post-COVID world.

3 key learnings for this session include:

1. What have we learned about what it means to be human in a year when we have had multiple pandemics that have impacted humanity?
2. How can we reframe work to create a “better normal" and not just a “new normal”?
3. What are the 5 resets for HR to take us into 2021?
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Stream 1
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
It is helpful to step out of the details and hype of vendor marketing and buzzwords, and develop some lasting methods to make better decisions about HR tech. These metaphors help Thomas think more clearly about key issues such as technical debt, integration, cloud computing and vendor selection. They may work for you, too.

3 key learnings for this session include:

1. How to make better decisions about HR Tech strategy
2. How to cut through vendor hype
3. How to tame integration chaos
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Stream 1
Learning is Resilience: 5 Cs of the New Learning Environment
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Learning is Resilience: 5 Cs of the New Learning Environment
Douglas has been on a journey for 3 years to enable thriving employees, collaborative teams and purpose-driven organisations. This journey has been further powered by the COVID-19 impacts to our business. We have over the last year focused on strengthening the 5 Cs of our learning framework, with a sudden reduced spending allocated to the learning budget:

1. Customisation
2. Conversion
3. Coaching
4. Collaboration
5. Curation

3 key learnings for this session include:

1. Applying a flexible/responsive lens to the L&D framework
2. Building the coaching capability of leaders
3. Supporting employees through a curated learning pathway
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Stream 4
Creating a Thriving Learning Environment After the COVID Curveball Crisis
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Creating a Thriving Learning Environment After the COVID Curveball Crisis
Organisational training and education takes valuable staff time. Creating a learning ecosystem within an online environment that is both effective and efficient is a constant challenge. Using a variety of tools and a learning design process and pedagogy that encourages interactive learning has increased completion, compliance and staff competency and enjoyment in their life-long learning.

Discover how a large healthcare provider changed their tack from primarily face-to-face learning and teaching, pivoting online to ensure that training goals were maintained during COVID. The change in direction has helped establish a clear pathway for organisational education moving forward.

3 key learnings for this session include:

1. Consider more rapid development of meaningful learning activities by a toolset and educational philosophy change
2. Interactivity not delivery
3. Active not passive
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Stream 1
How We Survived COVID and Came Out a Stronger Team
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
How We Survived COVID and Came Out a Stronger Team
COVID strikes – what now? We have over 900 staff across 3 countries that we need to train to WFH, whilst providing coaching and support and anything else required by the business. We can’t possibly deliver that? Yes we can, and we did!

We delivered virtual desktop training, team leader coaching and trained agents to be multi-skilled in more than one area in 8 hours. We rewrote content that was to be delivered over 2 weeks and delivered it in 8 hours. We trained at 8:00am, and we trained at 10:00pm. The one thing we never said was no we can’t or won’t do it.

3 key learnings for this session include:

1. As an Instructional designer/facilitator you can do anything that is required of you – you can adapt your skills to help you design/deliver any content even if you aren’t the SME
2. The worst situations really do bring out the best in people, and trust helps you deliver anything you have to
3. Learning and capability works best when you consider yourself as a business partner to your stakeholders
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Stream 1
Digital Workplace and Organisation Design
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Digital Workplace and Organisation Design
An organisation’s digital workplace has an increasing impact on employees’ experience, performance and productivity and yet is an area of people technology in which HR often has little role. It is therefore useful to understand how the digital workplace integrates with more common aspects of HR’s work, and in particular, our responsibilities for effective organisation design. The digital workplace needs to be deeply integrated with other organisational enablers if its full potential impact is to be achieved. Digital tools and ways of working change the organisation and its culture, enabling people to work in projects, communities and networks, and can reduce the need for hierarchical structures and approaches.

But in its turn, the organisation deeply influences the way and the extent to which people respond to digital transformation. A key requirement is to define the most important type of organisational group or network, so that the digital workplace can deliver a quality experience to these, as well as to individual employees and contingent workers. This session will suggest that businesses need to approach digital projects as organisation design. Doing this starts with articulating the required digital capabilities and desired cultural outcomes and using these to guide changes in the organisation structure, people, leadership, processes, technologies and other enablers. The approach means that HR needs to work closely alongside IT and digital and leads to a more effective workplace and higher levels of performance.

3 key learnings for this session include:

1. Align the digital workplace with business and employee needs
2. Gain insights into modern organisation design and the way these can support decisions on people technology
3. Understand the role of different groups and networks in organisational effectiveness and the consequences for the digital workplace
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Stream 2
How Can L&D Create Value? Lessons from Learning Uncut
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
How Can L&D Create Value? Lessons from Learning Uncut
When times get tough the Learning and Development Team often comes under scrutiny.

Like any other business function, there is an imperative for L&D to create value. What does this look like and how can it be done?

Host of the incredibly popular and pertinent ‘Learning Uncut’ podcast, Michelle Ockers, draws on over 45 guest case studies to provide real-world examples and tips on how L&D can create value by:

3 key learnings for this session include:

1. Identifying the right opportunities to work on
2. Engaging others in effective partnerships
3. Knowing what to keep hold of and what to leave behind
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Stream 1
Workforce Transformation: Upskilling Employees for the Future or Work
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Workforce Transformation: Upskilling Employees for the Future or Work
Bloomberg’s Global Data Division is undergoing a transformation of its workforce in response to the profound changes in the world of Data Technologies, Automation and Machine Learning. As part of this transformation, they have defined the skills needed for the “employee of the Past” and the “employee of the Future” and invested heavily to close the skills gap between new and existing employees.

Suzanne Mulder and her team worked to customize its Leading with Data: Advanced Data Analytics curriculum for the specific skills needed at Bloomberg, and to engage Leaders in the process to empower them to lead the transformation.

3 key learnings for this session include:

1. How to determine the metrics needed to build your program, clearly lay out the need for change and explain how the new skills and tools will be used and applied
2. The value of post-training data analysis related to employees' day-to-day work using the new skills learned
3. Building advocacy with leaders throughout the organisation to empower them to manage change and lead the transformation
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Stream 2
Ultimate Customer Conversations: From Challenge to Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
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Stream 1
Keynote | Bringing Humanity into the Workplace
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | Bringing Humanity into the Workplace
There are so many daily moments when humanity and empathy are needed at work. Employees are humans first, and somewhere along the line, we forgot this. Claude will empower us to contribute powerfully to our cultures by looking through the lens of being 100% human at work. You will be inspired to push your company and culture into action!

You will be empowered to bring empathy into your organisation, and you will know how to create a sense of belonging, cultivate purpose and celebrate joy. You will walk away with the essential elements and methodologies to create strong teams that drive culture forward with a sense of motivation and collective energy!

3 key learnings for this session include:

1. Where we are headed, why all are included, needed and invited and the tools required to get there and excel upon arrival
2. The new heart-based Leadership tenets to support how we work and live together in the same experience
3. Explore and directly address how vulnerability, resilience and boundaries are tools to navigate personal and professional agility
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Stream 2
Innovation in Learning
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query_builder 11:35 - 12:05 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Innovation in Learning
The world is changing, or so they say. Innovation in learning has been happening consistently for the last five years. In this short 30-minute presentation and 15-minute Live Q&A, Darren and Erin are going to pinpoint some thoughts and ideas that have merged in the last couple years (even in the last six months) of how we're innovating in learning today and where it will take us to in the future.

They will touch upon things like pivoting from in-person learning sessions to virtual – even taking a 300-person conference that usually is held in person and translating that into a virtual conference in collaboration environment all done live in one day. They will talk about how to make work fun in virtual environments and how to help people feel like they are part of a community that continues to give feedback and grow. Most of all, Darren and Erin will focus on the learner and the people side of things and how technology just helps us or augments some of the things that we used to do in person.

3 key learnings for this session include:

1. Learn the top three-to five-pain points and how to solve them in learning today
2. Hear first-hand on how to tackle some of the challenges of going from in person to virtual – not in a traditional move to the cloud, but more about how you innovate and disrupt the way you can do things to solve these problems
3. Hear from practitioners who have done this work in a short period of time leveraging all the tools and resources they have at their disposal, whilst also making things up to meet the needs of their users in the moment
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Stream 3
Surviving & Thriving: Re-Structuring During a Global Pandemic to Encourage Innovation, Reinvention & Positive Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Surviving & Thriving: Re-Structuring During a Global Pandemic to Encourage Innovation, Reinvention & Positive Change
Balancing requirements for survival – which strategies can we utilise to reallocate resources when our organisational design becomes ineffective in times with sharply declining revenues?

Establishing the new normal in times of a crisis – best practices for putting new ways of working in place and supporting employees accordingly.

Thinking forward – using the crisis as an opportunity to re-invent the organisation from a cultural point of view, adapt supporting structures and processes, and encourage positivity and resilience.

3 key learnings for this session include:

1. “Never let a good crisis go to waste” – Sir Winston Churchill, and “If you always do what you’ve always done, you always get what you’ve always gotten” – Mark Twain
2. Balancing surviving and thriving requires a different mindset and skillset
3. A crisis brings out the worst and best in us – how to nurture the latter and avoid the first
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