We'd love your feedback!
Please tell us by clicking here

Sessions

All Sessions
keyboard_arrow_down
keyboard_arrow_down Show filters keyboard_arrow_up Hide filters
  • All Tracks
  • Stream 1
  • Stream 2
  • Stream 3
  • Stream 4
Stream 1
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
event_note
Loading...
query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
It is helpful to step out of the details and hype of vendor marketing and buzzwords, and develop some lasting methods to make better decisions about HR tech. These metaphors help Thomas think more clearly about key issues such as technical debt, integration, cloud computing and vendor selection. They may work for you, too.

3 key learnings for this session include:

1. How to make better decisions about HR Tech strategy
2. How to cut through vendor hype
3. How to tame integration chaos
Loading...
Stream 1
Learning is Resilience: 5 Cs of the New Learning Environment
event_note
Loading...
query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Learning is Resilience: 5 Cs of the New Learning Environment
Douglas has been on a journey for 3 years to enable thriving employees, collaborative teams and purpose-driven organisations. This journey has been further powered by the COVID-19 impacts to our business. We have over the last year focused on strengthening the 5 Cs of our learning framework, with a sudden reduced spending allocated to the learning budget:

1. Customisation
2. Conversion
3. Coaching
4. Collaboration
5. Curation

3 key learnings for this session include:

1. Applying a flexible/responsive lens to the L&D framework
2. Building the coaching capability of leaders
3. Supporting employees through a curated learning pathway
Loading...
Stream 4
Creating a Thriving Learning Environment After the COVID Curveball Crisis
event_note
Loading...
query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Creating a Thriving Learning Environment After the COVID Curveball Crisis
Organisational training and education takes valuable staff time. Creating a learning ecosystem within an online environment that is both effective and efficient is a constant challenge. Using a variety of tools and a learning design process and pedagogy that encourages interactive learning has increased completion, compliance and staff competency and enjoyment in their life-long learning.

Discover how a large healthcare provider changed their tack from primarily face-to-face learning and teaching, pivoting online to ensure that training goals were maintained during COVID. The change in direction has helped establish a clear pathway for organisational education moving forward.

3 key learnings for this session include:

1. Consider more rapid development of meaningful learning activities by a toolset and educational philosophy change
2. Interactivity not delivery
3. Active not passive
Loading...
Stream 1
How We Survived COVID and Came Out a Stronger Team
event_note
Loading...
query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
How We Survived COVID and Came Out a Stronger Team
COVID strikes – what now? We have over 900 staff across 3 countries that we need to train to WFH, whilst providing coaching and support and anything else required by the business. We can’t possibly deliver that? Yes we can, and we did!

We delivered virtual desktop training, team leader coaching and trained agents to be multi-skilled in more than one area in 8 hours. We rewrote content that was to be delivered over 2 weeks and delivered it in 8 hours. We trained at 8:00am, and we trained at 10:00pm. The one thing we never said was no we can’t or won’t do it.

3 key learnings for this session include:

1. As an Instructional designer/facilitator you can do anything that is required of you – you can adapt your skills to help you design/deliver any content even if you aren’t the SME
2. The worst situations really do bring out the best in people, and trust helps you deliver anything you have to
3. Learning and capability works best when you consider yourself as a business partner to your stakeholders
Loading...
Stream 1
Digital Workplace and Organisation Design
event_note
Loading...
query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Digital Workplace and Organisation Design
An organisation’s digital workplace has an increasing impact on employees’ experience, performance and productivity and yet is an area of people technology in which HR often has little role. It is therefore useful to understand how the digital workplace integrates with more common aspects of HR’s work, and in particular, our responsibilities for effective organisation design. The digital workplace needs to be deeply integrated with other organisational enablers if its full potential impact is to be achieved. Digital tools and ways of working change the organisation and its culture, enabling people to work in projects, communities and networks, and can reduce the need for hierarchical structures and approaches.

But in its turn, the organisation deeply influences the way and the extent to which people respond to digital transformation. A key requirement is to define the most important type of organisational group or network, so that the digital workplace can deliver a quality experience to these, as well as to individual employees and contingent workers. This session will suggest that businesses need to approach digital projects as organisation design. Doing this starts with articulating the required digital capabilities and desired cultural outcomes and using these to guide changes in the organisation structure, people, leadership, processes, technologies and other enablers. The approach means that HR needs to work closely alongside IT and digital and leads to a more effective workplace and higher levels of performance.

3 key learnings for this session include:

1. Align the digital workplace with business and employee needs
2. Gain insights into modern organisation design and the way these can support decisions on people technology
3. Understand the role of different groups and networks in organisational effectiveness and the consequences for the digital workplace
Loading...
Stream 2
How Can L&D Create Value? Lessons from Learning Uncut
event_note
Loading...
query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
How Can L&D Create Value? Lessons from Learning Uncut
When times get tough the Learning and Development Team often comes under scrutiny.

Like any other business function, there is an imperative for L&D to create value. What does this look like and how can it be done?

Host of the incredibly popular and pertinent ‘Learning Uncut’ podcast, Michelle Ockers, draws on over 45 guest case studies to provide real-world examples and tips on how L&D can create value by:

3 key learnings for this session include:

1. Identifying the right opportunities to work on
2. Engaging others in effective partnerships
3. Knowing what to keep hold of and what to leave behind
Loading...
Stream 1
Workforce Transformation: Upskilling Employees for the Future or Work
event_note
Loading...
query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Workforce Transformation: Upskilling Employees for the Future or Work
Bloomberg’s Global Data Division is undergoing a transformation of its workforce in response to the profound changes in the world of Data Technologies, Automation and Machine Learning. As part of this transformation, they have defined the skills needed for the “employee of the Past” and the “employee of the Future” and invested heavily to close the skills gap between new and existing employees.

Suzanne Mulder and her team worked to customize its Leading with Data: Advanced Data Analytics curriculum for the specific skills needed at Bloomberg, and to engage Leaders in the process to empower them to lead the transformation.

3 key learnings for this session include:

1. How to determine the metrics needed to build your program, clearly lay out the need for change and explain how the new skills and tools will be used and applied
2. The value of post-training data analysis related to employees' day-to-day work using the new skills learned
3. Building advocacy with leaders throughout the organisation to empower them to manage change and lead the transformation
Loading...
Stream 2
Ultimate Customer Conversations: From Challenge to Change
event_note
Loading...
query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
Loading...
Stream 1
Keynote | Bringing Humanity into the Workplace
event_note
Loading...
query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | Bringing Humanity into the Workplace
There are so many daily moments when humanity and empathy are needed at work. Employees are humans first, and somewhere along the line, we forgot this. Claude will empower us to contribute powerfully to our cultures by looking through the lens of being 100% human at work. You will be inspired to push your company and culture into action!

You will be empowered to bring empathy into your organisation, and you will know how to create a sense of belonging, cultivate purpose and celebrate joy. You will walk away with the essential elements and methodologies to create strong teams that drive culture forward with a sense of motivation and collective energy!

3 key learnings for this session include:

1. Where we are headed, why all are included, needed and invited and the tools required to get there and excel upon arrival
2. The new heart-based Leadership tenets to support how we work and live together in the same experience
3. Explore and directly address how vulnerability, resilience and boundaries are tools to navigate personal and professional agility
Loading...
Stream 2
Innovation in Learning
event_note
Loading...
query_builder 11:35 - 12:05 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Innovation in Learning
The world is changing, or so they say. Innovation in learning has been happening consistently for the last five years. In this short 30-minute presentation and 15-minute Live Q&A, Darren and Erin are going to pinpoint some thoughts and ideas that have merged in the last couple years (even in the last six months) of how we're innovating in learning today and where it will take us to in the future.

They will touch upon things like pivoting from in-person learning sessions to virtual – even taking a 300-person conference that usually is held in person and translating that into a virtual conference in collaboration environment all done live in one day. They will talk about how to make work fun in virtual environments and how to help people feel like they are part of a community that continues to give feedback and grow. Most of all, Darren and Erin will focus on the learner and the people side of things and how technology just helps us or augments some of the things that we used to do in person.

3 key learnings for this session include:

1. Learn the top three-to five-pain points and how to solve them in learning today
2. Hear first-hand on how to tackle some of the challenges of going from in person to virtual – not in a traditional move to the cloud, but more about how you innovate and disrupt the way you can do things to solve these problems
3. Hear from practitioners who have done this work in a short period of time leveraging all the tools and resources they have at their disposal, whilst also making things up to meet the needs of their users in the moment
Loading...
Processing. Please wait.
Loading...