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Sessions

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Stream 4
HR’s Critical Role in Disruptive Times: Creating More Adaptive Workplaces
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
HR’s Critical Role in Disruptive Times: Creating More Adaptive Workplaces
Does your workplace need to adapt in disruptive times? Are you seeing a need for faster change in the “next normal”? How are you taking up your role to help your business create a more adaptive culture?

New values statements, training, systems, or processes won’t create more adaptive workplaces. You will need a new toolkit to shift the underlying patterns in the culture.

In this session, Siobhan McHale will share her thinking on HR’s role in the next normal and her groundbreaking 4-step solution to creating workplaces that can deliver, grow and adapt.

If you are interested in stepping more fully into your role as an adaptive leader in disruptive times, then this session is for you.

3 key learnings for this session include:

1. Learn about Siobhan’s 4-Step Solution to creating more adaptive workplaces
2. Bust the myths around workplace culture
3. Understand how to create faster change with less “noise”
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Stream 1
The LEGO Group's HR Modernisation Journey
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
The LEGO Group's HR Modernisation Journey
The LEGO Group is going through an organization-wide HR modernisation journey, replacing current SAP-supported and manual processes with Workday. The journey will ultimately modernise systems and platforms, organisation and people as well as processes. The business problems addressed include:

• HR systems not being fit for purpose and plan
• The continual attracting and retaining pf top talent
• Lacking clear employee experience

3 key learnings for this session include:

1. Impact of moving from fat and short to long and thin
2. Navigating competing agendas and priorities
3. Being data-driven versus data-informed
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Stream 2
Defence Bank’s People-First, Technology-Enabled Way of Working
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Defence Bank’s People-First, Technology-Enabled Way of Working
This session will cover general HR and business operations challenges facing Defence Bank (both now and in the past) – e.g. geographically dispersed workers and industry uncertainty. It will also address specific COVID-19-related challenges the company has faced, and how these have been overcome.

3 key learnings for this session include:

1. How Ross’ HR function has had to adapt to meet these challenges (e.g. upskilling/reskilling, or changing service delivery, etc.)
2. How the company has used (and currently uses) HR technology (ELMO) and how this has helped the HR team (i.e. results – e.g. time/resource/financial savings or better HR service delivery, etc.)
3. Tips for other HR professionals relating to HR technology or anything else that has been covered in the session – e.g. what HR needs to be doing to maintain its status within the business as companies recover from COVID, etc.
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Stream 1
Live Q&A | Resilience and Leadership in Times of Acute Adversity
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query_builder 10:50 - 11:25 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Live Q&A
mic English
Live Q&A | Resilience and Leadership in Times of Acute Adversity
Business leaders during the pandemic are operating in the most unprecedented times. Uncertainty reigns and the need to pivot and realign business goals is occurring multiple times in a short time frame.

Commissioner Fitzsimmons can take those acutely adverse conditions, and multiply them many times over. During the 2019/2020 fire season, he led the teams of the NSW RFS through some of the toughest and most austere operating conditions.

He demonstrated resilience and leadership in the extreme, and in this live Q&A session, he will share with us all key takeaways that can add to our playbook as we navigate these most uncertain times.
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Stream 1
From Self-Service to Full Service - Employee Experience People Services
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
From Self-Service to Full Service - Employee Experience People Services
Bupa had a fully self-service model when it came to Workday. There was plenty of noise about having to “log a ticket” and never hearing back. Some of that was fair, some unfair, but the perception was that our People Team frontline support for managers when dealing with Workday was a black hole.

Enter the employee experience era. A strategic shift away from self-service to a full-service model supported with some key tech – an Amazon Web Services Connect phone system linked to our existing Servicenow ticketing system and supported with key intelligent automation bots.

Suddenly the noise was gone and the satisfaction levels were up!

3 key learnings for this session include:

1. Not everyone wants to self-serve, especially those who don’t take actions in Workday very often
2. Speaking to a human is invaluable
3. Technology can be a key enable of a streamlined full-service model
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Stream 3
A Tech-Driven Approach to Employee Engagement Strategies
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
A Tech-Driven Approach to Employee Engagement Strategies
In this session, Bernd will walk you through how Siemens Health in Germany have successfully enhanced employee engagement by integrating it with the company's (wish) culture. It will cover how they did this while preventing blaming and finger-pointing-to-the-board mentality.

Hear how they integrated analytical and continuous improvement processes into normal management routines, implementing continuous improvement and agile visual management philosophies while engaging with their teams in such a way that has allowed for efficient data-driven decision making.

3 key learnings for this session include:

1. Ways to identify who can really influence employee engagement within your business
2. Strategies to integrate engagement with other cultural elements and vice-versa
3. Understanding how technology was set up and what tools are used to prove results have been delivered
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Stream 1
Implementing Complex Payroll with Very Tight Time Frames and Financial Penalty Pressures
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Implementing Complex Payroll with Very Tight Time Frames and Financial Penalty Pressures
When ACM divested from Channel 9, the payroll system became a key critical transformation priority. Operating with approximately 50 awards and EBAs required implementing a payroll and time and attendance solution quickly and in parallel, with the end goal to increase visibility into payroll, whilst simplifying and improving effectiveness and focussing on cost as a driver of change.

3 key learnings for this session include:

1. Vendor assessment pitfalls and lessons learnt (not knowing what you didn’t know)
2. How ADP supplemented the knowledge gaps across vendor assessment and payroll implementation to deliver a successful outcome in record time
3. What implementing a new payroll solution meant internally for ACM and how this will impact their future business
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Stream 4
Delivering Employee Experience and Empowerment through Payroll Transformation
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Delivering Employee Experience and Empowerment through Payroll Transformation
This case study reveals how Spark, New Zealand undertook the journey to upgrade payroll system partnering with Ramco Systems to deliver employee experience and empowerment, ensuring payroll accuracy and compliance.

3 key learnings for this session include:

1. Intricacies of moving from a long-term legacy on-premise platform to cloud payroll platform
2. Challenges in managing business and technology alignment
3. Driving change and working with users to enhance the experience – finishing the project in the middle of COVID
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Stream 1
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Flowers, Vegetables, Dogs, Ships, Houses and Stars: Metaphors to Guide Your HR Tech Strategy
It is helpful to step out of the details and hype of vendor marketing and buzzwords, and develop some lasting methods to make better decisions about HR tech. These metaphors help Thomas think more clearly about key issues such as technical debt, integration, cloud computing and vendor selection. They may work for you, too.

3 key learnings for this session include:

1. How to make better decisions about HR Tech strategy
2. How to cut through vendor hype
3. How to tame integration chaos
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Stream 1
Understanding What Life is Like Using an All-in-One System!
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Understanding What Life is Like Using an All-in-One System!
Living in a world of disparate people, systems and processes but where cross-functional visibility is a must, HR3+ is a cloud-based workforce management system enabling mastery over the complete employee life-cycle.

3 key learnings for this session include:

1. Benefits of being on an all-in-one system
2. Focusing on employee experience
3. Importance of how Date Effective seamlessly enables staff movements
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Stream 3
Fear or Confidence? Key Lessons from a Successful Remote Payroll Platform Change for 2,000 Employees
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Fear or Confidence? Key Lessons from a Successful Remote Payroll Platform Change for 2,000 Employees
GensisCare’s previous payroll solutions were nearing end of life. The pandemic necessitated an instant pivot by GenesisCare and ADP to successfully implement a best-in-class solution, whilst 100% remote. The team leveraged the breadth of experience from both organisations to deliver a zero error outcome.

3 key learnings for this session include:

1. How to pivot to manage and successfully deliver a new payroll solution where all parties (GenesisCare and ADP) are working remotely
2. What are the key elements needed to deliver successful payroll solution in a large and diverse organisation?
3. The role of stakeholder engagement and change management required for HCM transformation projects
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Stream 2
On the Hunt for Talent: How AI and Other Technology Improved Our Candidate Experience
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
On the Hunt for Talent: How AI and Other Technology Improved Our Candidate Experience
Identifying and attracting top talent is a key imperative for companies’ future success. At RWWA, attraction wasn’t an issue, but keeping people on through an engaging recruitment process was.

Their strategy was to focus on the experience, creating a point of difference – from advertisement through to the recruitment cycle.

Incorporating an interactive and engaging candidate workflow with onboarding technology pre-interview was one way. Introducing AI technology to assess ‘attribute fit’ and remove unconscious biases the other.

The result for the candidate joining the business was a unique and innovative experience supported by technology in making hiring decisions based on attributes and culture fit.

3 key learnings for this session include:

1. A recruitment cycle that puts candidate experience first doesn’t have to be complicated – designing a process so that the candidate is put at ease and gets to shine will go a long way in ensuring you make the right hiring decision
2. AI can further enhance hiring decisions – removing unconscious bias in the selection process and identifying the right attributes of potential employees will ensure a greater capability and cultural fit
3. When using different technologies, the experience for the candidate needs to be seamless – through the style of language, imaginary and communications you can create an experience that puts the technology in the background, but puts the experience at the forefront for the candidate
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Stream 1
Learning is Resilience: 5 Cs of the New Learning Environment
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Learning is Resilience: 5 Cs of the New Learning Environment
Douglas has been on a journey for 3 years to enable thriving employees, collaborative teams and purpose-driven organisations. This journey has been further powered by the COVID-19 impacts to our business. We have over the last year focused on strengthening the 5 Cs of our learning framework, with a sudden reduced spending allocated to the learning budget:

1. Customisation
2. Conversion
3. Coaching
4. Collaboration
5. Curation

3 key learnings for this session include:

1. Applying a flexible/responsive lens to the L&D framework
2. Building the coaching capability of leaders
3. Supporting employees through a curated learning pathway
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Stream 3
Awareness - Can Pandemics Enhance Wellbeing?
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Awareness - Can Pandemics Enhance Wellbeing?
The way we live and work has radically changed in 2020, but could the COVID-19 pandemic and new way of working enhance our long-term wellbeing? All of us want some kind of change in our lives, but there is a gap between what we want and actually do. Join this session to explore by how positive change can result when we are forced to rethink how we live and work every day, and how small, intentional choices can make a big difference over time.

5 key learnings for this session include:

1. Discuss why optimism and mindset matters in times of uncertainly
2. Challenge the commonly held theory that all stress is bad
3. Investigate the fundamental pillars of wellbeing and why they are more critical than ever
4. Understand the importance of daily routine and habits to help foster normalcy and fulfillment
5. Explore Stanford's behaviour design labs tiny habit recipe for lasting habit change
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Stream 4
Creating a Thriving Learning Environment After the COVID Curveball Crisis
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Creating a Thriving Learning Environment After the COVID Curveball Crisis
Organisational training and education takes valuable staff time. Creating a learning ecosystem within an online environment that is both effective and efficient is a constant challenge. Using a variety of tools and a learning design process and pedagogy that encourages interactive learning has increased completion, compliance and staff competency and enjoyment in their life-long learning.

Discover how a large healthcare provider changed their tack from primarily face-to-face learning and teaching, pivoting online to ensure that training goals were maintained during COVID. The change in direction has helped establish a clear pathway for organisational education moving forward.

3 key learnings for this session include:

1. Consider more rapid development of meaningful learning activities by a toolset and educational philosophy change
2. Interactivity not delivery
3. Active not passive
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Stream 2
Your Digital Transformation Needs More Than a Cookie Cutter Approach
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Your Digital Transformation Needs More Than a Cookie Cutter Approach
Some organisations have a challenge when it comes to digital transformation, with a diverse workforce of people that sit on a very wide spectrum of technology confidence. Learn how one leading healthcare provider applied practical methods to help people move up the curve by catering for diverse needs and over a wide geography. Hear about the challenges and successes, but also key tips that you can apply to ensure no-one gets left behind in your own digital journey.

3 key learnings for this session include:

1. Listen to understand what interventions will make the most impact
2. Always find “trusted” champions to help build confidence with the adoption pathway
3. Use creative ways to “nudge” your people along the change journey
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Stream 1
Keynote | We Are Stronger Together
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | We Are Stronger Together
2020 has been one tough year. Now, leaders in education are not only tasked with trying to stabilise how they operate during the pandemic, but they also know that in whatever form they seek to rebuild their organisation’s culture, it must be with a committed effort towards diversity, inclusion and equality.

It shouldn’t take social movements like #MeToo or #BlackLivesMatter to awaken a collective consciousness around long-standing systemic biases. René will share, through contemporary stories, how some progressive leaders are going about driving the transformation of their cultures to be more caring and more inclusive in a pragmatic and practical manner.

3 key learnings for this session include:

1. Collaboration is the new leadership
2. How vital inclusive leadership is today
3. Everyone can be a leader if they choose to be
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Stream 1
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
In March, Netwealth Investments transitioned a business that did not have a strong working from home culture to everyone working from home. After the adrenaline faded, they realised that this was going to go on a lot longer than they thought. With additional lockdowns, adrenaline became grim determination and then resignation.

They had to address:

• How to induct online
• How to move all training to a virtual environment with little to no supporting technology
• How to support mental health and maintain their culture

They created a web of learning and activities around their people, including changing their existing courses, introducing virtual exercise, performance and wellbeing workshops, their very first mental health sessions, as well as a range of different social interaction drivers.

3 key learnings for this session include:

1. Experiment – there is no magic wand course that works for everyone
2. Zoom out – formal learning is a start but what activities and ideas can you add to the mix to achieve your outcome
3. The personal touch – when the only people you see are through a computer screen, every interaction counts
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Stream 2
Ultimate Customer Conversations: From Challenge to Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
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Stream 3
Delivering Digitally Driven Programs for a Digitally Literate Workforce
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Delivering Digitally Driven Programs for a Digitally Literate Workforce
David Jones is revolutionising its current training model to move away from its dated and fixed training schedule to offer a more flexible and modern digital experience. Implementing a learning management system (LMS) to provide a seamless online training course will allow the business to offer programmatic learning programs to deliver high value transformational projects for training, upskilling and reskilling digitally capable employees.

3 key learnings for this session include:

1. Why David Jones decided to implement an LMS and how it will transform their business
2. The benefits of offering a blended learning approach to training through an online learning platform whilst incorporating an “old school” networking and collaborating space
3. Plans to scope and create better training processes through employee ‘Knowledge Champions’ by converting their knowledge into AI to share with peers throughout the learning process
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Stream 1
Employee Experience: The Internal Marketing Campaign
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Employee Experience: The Internal Marketing Campaign
Introducing eLearning to a diverse network of franchisees with mindsets stuck in the 1980s – plenty of pushback against technology and of course time! At the same time, implementation of a new technology driven selling tool which required education for effective and efficient use.

What does L&D do? It creates superheroes to engage with the learning material in a marketing campaign. The fun, colorful award-winning campaign strategically engaged all employees, saw education of the new selling tool being applied and the new eLearning platform soared to a participation rate above 90%.

3 key learnings for this session include:

1. The importance of connecting with your marketing team
2. Curate ideas and concepts – turn them into yours
3. Step in and don’t step back!
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Stream 2
Creating a Learning and Performance Structure for Engaging and Aligning Employees at Etihad
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Creating a Learning and Performance Structure for Engaging and Aligning Employees at Etihad
Etihad has created a learning and performance structure for engaging and aligning employees across their Etihad Aviation Group Hub and 74 Global outstations. It is based around 8 knowledge areas, and the framework of Know, Do, Be (KDB). The 8 knowledge areas provide clarity and transparency to team employees and managers signposting development, measurement, performance, talent and career growth processes. KBD sets clear expectations for employees within their roles to allow objective, simple, transparent and fair evaluation.

3 key learnings for this session include:

1. Real life examples of creating a transparent framework for learning and development
2. Creating learning pathways for employees that link the knowledge build required to reach known desired outcomes
3. Provide clarity for employees on what success looks like in current roles and in preparation for future roles
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Stream 1
Keynote | Bringing Humanity into the Workplace
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | Bringing Humanity into the Workplace
There are so many daily moments when humanity and empathy are needed at work. Employees are humans first, and somewhere along the line, we forgot this. Claude will empower us to contribute powerfully to our cultures by looking through the lens of being 100% human at work. You will be inspired to push your company and culture into action!

You will be empowered to bring empathy into your organisation, and you will know how to create a sense of belonging, cultivate purpose and celebrate joy. You will walk away with the essential elements and methodologies to create strong teams that drive culture forward with a sense of motivation and collective energy!

3 key learnings for this session include:

1. Where we are headed, why all are included, needed and invited and the tools required to get there and excel upon arrival
2. The new heart-based Leadership tenets to support how we work and live together in the same experience
3. Explore and directly address how vulnerability, resilience and boundaries are tools to navigate personal and professional agility
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Stream 1
Managing Change Resistance and Leading Through Uncertainty
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query_builder 11:35 - 12:05 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Managing Change Resistance and Leading Through Uncertainty
In this session, Gillian will discuss how to create the path of least resistance through change, both individually and organisationally, by:

• Understanding the subconscious drivers that create resistance
• Making space to really listen and understand others’ concerns about change
• Sharing techniques and strategies to balance emotions when faced with change
• Adopting mental strategies that help us view change as an opportunity rather than a threat

3 key learnings for this session include:

1. Why change is difficult?
2. How to balance emotions when going through change and uncertainty
3. Strategies for leading others through change
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