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Sessions

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Stream 3
Fear or Confidence? Key Lessons from a Successful Remote Payroll Platform Change for 2,000 Employees
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Fear or Confidence? Key Lessons from a Successful Remote Payroll Platform Change for 2,000 Employees
GensisCare’s previous payroll solutions were nearing end of life. The pandemic necessitated an instant pivot by GenesisCare and ADP to successfully implement a best-in-class solution, whilst 100% remote. The team leveraged the breadth of experience from both organisations to deliver a zero error outcome.

3 key learnings for this session include:

1. How to pivot to manage and successfully deliver a new payroll solution where all parties (GenesisCare and ADP) are working remotely
2. What are the key elements needed to deliver successful payroll solution in a large and diverse organisation?
3. The role of stakeholder engagement and change management required for HCM transformation projects
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Stream 2
On the Hunt for Talent: How AI and Other Technology Improved Our Candidate Experience
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
On the Hunt for Talent: How AI and Other Technology Improved Our Candidate Experience
Identifying and attracting top talent is a key imperative for companies’ future success. At RWWA, attraction wasn’t an issue, but keeping people on through an engaging recruitment process was.

Their strategy was to focus on the experience, creating a point of difference – from advertisement through to the recruitment cycle.

Incorporating an interactive and engaging candidate workflow with onboarding technology pre-interview was one way. Introducing AI technology to assess ‘attribute fit’ and remove unconscious biases the other.

The result for the candidate joining the business was a unique and innovative experience supported by technology in making hiring decisions based on attributes and culture fit.

3 key learnings for this session include:

1. A recruitment cycle that puts candidate experience first doesn’t have to be complicated – designing a process so that the candidate is put at ease and gets to shine will go a long way in ensuring you make the right hiring decision
2. AI can further enhance hiring decisions – removing unconscious bias in the selection process and identifying the right attributes of potential employees will ensure a greater capability and cultural fit
3. When using different technologies, the experience for the candidate needs to be seamless – through the style of language, imaginary and communications you can create an experience that puts the technology in the background, but puts the experience at the forefront for the candidate
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Stream 1
Learning is Resilience: 5 Cs of the New Learning Environment
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Learning is Resilience: 5 Cs of the New Learning Environment
Douglas has been on a journey for 3 years to enable thriving employees, collaborative teams and purpose-driven organisations. This journey has been further powered by the COVID-19 impacts to our business. We have over the last year focused on strengthening the 5 Cs of our learning framework, with a sudden reduced spending allocated to the learning budget:

1. Customisation
2. Conversion
3. Coaching
4. Collaboration
5. Curation

3 key learnings for this session include:

1. Applying a flexible/responsive lens to the L&D framework
2. Building the coaching capability of leaders
3. Supporting employees through a curated learning pathway
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Stream 3
Awareness - Can Pandemics Enhance Wellbeing?
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Awareness - Can Pandemics Enhance Wellbeing?
The way we live and work has radically changed in 2020, but could the COVID-19 pandemic and new way of working enhance our long-term wellbeing? All of us want some kind of change in our lives, but there is a gap between what we want and actually do. Join this session to explore by how positive change can result when we are forced to rethink how we live and work every day, and how small, intentional choices can make a big difference over time.

5 key learnings for this session include:

1. Discuss why optimism and mindset matters in times of uncertainly
2. Challenge the commonly held theory that all stress is bad
3. Investigate the fundamental pillars of wellbeing and why they are more critical than ever
4. Understand the importance of daily routine and habits to help foster normalcy and fulfillment
5. Explore Stanford's behaviour design labs tiny habit recipe for lasting habit change
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Stream 4
Creating a Thriving Learning Environment After the COVID Curveball Crisis
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Creating a Thriving Learning Environment After the COVID Curveball Crisis
Organisational training and education takes valuable staff time. Creating a learning ecosystem within an online environment that is both effective and efficient is a constant challenge. Using a variety of tools and a learning design process and pedagogy that encourages interactive learning has increased completion, compliance and staff competency and enjoyment in their life-long learning.

Discover how a large healthcare provider changed their tack from primarily face-to-face learning and teaching, pivoting online to ensure that training goals were maintained during COVID. The change in direction has helped establish a clear pathway for organisational education moving forward.

3 key learnings for this session include:

1. Consider more rapid development of meaningful learning activities by a toolset and educational philosophy change
2. Interactivity not delivery
3. Active not passive
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Stream 2
Your Digital Transformation Needs More Than a Cookie Cutter Approach
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query_builder 14:05 - 14:35 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Your Digital Transformation Needs More Than a Cookie Cutter Approach
Some organisations have a challenge when it comes to digital transformation, with a diverse workforce of people that sit on a very wide spectrum of technology confidence. Learn how one leading healthcare provider applied practical methods to help people move up the curve by catering for diverse needs and over a wide geography. Hear about the challenges and successes, but also key tips that you can apply to ensure no-one gets left behind in your own digital journey.

3 key learnings for this session include:

1. Listen to understand what interventions will make the most impact
2. Always find “trusted” champions to help build confidence with the adoption pathway
3. Use creative ways to “nudge” your people along the change journey
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Stream 1
Keynote | We Are Stronger Together
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | We Are Stronger Together
2020 has been one tough year. Now, leaders in education are not only tasked with trying to stabilise how they operate during the pandemic, but they also know that in whatever form they seek to rebuild their organisation’s culture, it must be with a committed effort towards diversity, inclusion and equality.

It shouldn’t take social movements like #MeToo or #BlackLivesMatter to awaken a collective consciousness around long-standing systemic biases. René will share, through contemporary stories, how some progressive leaders are going about driving the transformation of their cultures to be more caring and more inclusive in a pragmatic and practical manner.

3 key learnings for this session include:

1. Collaboration is the new leadership
2. How vital inclusive leadership is today
3. Everyone can be a leader if they choose to be
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Stream 1
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Stay Apart, Stand Together - Learning, Interaction & Mental Health During the Pandemic
In March, Netwealth Investments transitioned a business that did not have a strong working from home culture to everyone working from home. After the adrenaline faded, they realised that this was going to go on a lot longer than they thought. With additional lockdowns, adrenaline became grim determination and then resignation.

They had to address:

• How to induct online
• How to move all training to a virtual environment with little to no supporting technology
• How to support mental health and maintain their culture

They created a web of learning and activities around their people, including changing their existing courses, introducing virtual exercise, performance and wellbeing workshops, their very first mental health sessions, as well as a range of different social interaction drivers.

3 key learnings for this session include:

1. Experiment – there is no magic wand course that works for everyone
2. Zoom out – formal learning is a start but what activities and ideas can you add to the mix to achieve your outcome
3. The personal touch – when the only people you see are through a computer screen, every interaction counts
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Stream 2
Ultimate Customer Conversations: From Challenge to Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
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Stream 3
Delivering Digitally Driven Programs for a Digitally Literate Workforce
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Delivering Digitally Driven Programs for a Digitally Literate Workforce
David Jones is revolutionising its current training model to move away from its dated and fixed training schedule to offer a more flexible and modern digital experience. Implementing a learning management system (LMS) to provide a seamless online training course will allow the business to offer programmatic learning programs to deliver high value transformational projects for training, upskilling and reskilling digitally capable employees.

3 key learnings for this session include:

1. Why David Jones decided to implement an LMS and how it will transform their business
2. The benefits of offering a blended learning approach to training through an online learning platform whilst incorporating an “old school” networking and collaborating space
3. Plans to scope and create better training processes through employee ‘Knowledge Champions’ by converting their knowledge into AI to share with peers throughout the learning process
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