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Sessions

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Stream 1
Digital Workplace and Organisation Design
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Digital Workplace and Organisation Design
An organisation’s digital workplace has an increasing impact on employees’ experience, performance and productivity and yet is an area of people technology in which HR often has little role. It is therefore useful to understand how the digital workplace integrates with more common aspects of HR’s work, and in particular, our responsibilities for effective organisation design. The digital workplace needs to be deeply integrated with other organisational enablers if its full potential impact is to be achieved. Digital tools and ways of working change the organisation and its culture, enabling people to work in projects, communities and networks, and can reduce the need for hierarchical structures and approaches.

But in its turn, the organisation deeply influences the way and the extent to which people respond to digital transformation. A key requirement is to define the most important type of organisational group or network, so that the digital workplace can deliver a quality experience to these, as well as to individual employees and contingent workers. This session will suggest that businesses need to approach digital projects as organisation design. Doing this starts with articulating the required digital capabilities and desired cultural outcomes and using these to guide changes in the organisation structure, people, leadership, processes, technologies and other enablers. The approach means that HR needs to work closely alongside IT and digital and leads to a more effective workplace and higher levels of performance.

3 key learnings for this session include:

1. Align the digital workplace with business and employee needs
2. Gain insights into modern organisation design and the way these can support decisions on people technology
3. Understand the role of different groups and networks in organisational effectiveness and the consequences for the digital workplace
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Stream 1
Workforce Transformation: Upskilling Employees for the Future or Work
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query_builder 11:40 - 12:10 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Workforce Transformation: Upskilling Employees for the Future or Work
Bloomberg’s Global Data Division is undergoing a transformation of its workforce in response to the profound changes in the world of Data Technologies, Automation and Machine Learning. As part of this transformation, they have defined the skills needed for the “employee of the Past” and the “employee of the Future” and invested heavily to close the skills gap between new and existing employees.

Suzanne Mulder and her team worked to customize its Leading with Data: Advanced Data Analytics curriculum for the specific skills needed at Bloomberg, and to engage Leaders in the process to empower them to lead the transformation.

3 key learnings for this session include:

1. How to determine the metrics needed to build your program, clearly lay out the need for change and explain how the new skills and tools will be used and applied
2. The value of post-training data analysis related to employees' day-to-day work using the new skills learned
3. Building advocacy with leaders throughout the organisation to empower them to manage change and lead the transformation
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Stream 2
Ultimate Customer Conversations: From Challenge to Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Ultimate Customer Conversations: From Challenge to Change
Customer conversations are core business for UBank Customer Contact Centre Advisors. It’s why they’re here and what they do – dozens of times each shift, via multiple channels, supporting multiple products. Advisors are at the forefront of UBank’s mission to Deliver the Ultimate CX.

Previous attempts to embed customer conversation standards haven’t been successful as our CX was inconsistent. Together, L&D and Contact Centre Colleagues drew on lessons learned and applied design thinking principles to develop a holistic framework and approach to enable Ultimate Customer Conversations (UCC).

After starting with the “why”, we defined what ultimate means in the context of customer conversations. Next, we developed the “how”: initial learning and development > on the job enablement > actionable insights for continuous improvement. UCC creates conditions for success through an ecosystem of people, process, tools and data. Today, UCC is how we work, and it works for our customers (improved customer conversation efficiency and effectiveness) and our colleagues (improved colleague engagement, relationships and wellness).

3 key learnings for this session include:

1. Simple and obvious may be exactly what’s needed
2. Context, connection, consistency and clarity are more powerful value drivers than the shiniest “toys”
3. Metrics matter – don’t be scared!
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Stream 1
Keynote | Bringing Humanity into the Workplace
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query_builder 10:00 - 10:30 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Keynote Session
mic English
Keynote | Bringing Humanity into the Workplace
There are so many daily moments when humanity and empathy are needed at work. Employees are humans first, and somewhere along the line, we forgot this. Claude will empower us to contribute powerfully to our cultures by looking through the lens of being 100% human at work. You will be inspired to push your company and culture into action!

You will be empowered to bring empathy into your organisation, and you will know how to create a sense of belonging, cultivate purpose and celebrate joy. You will walk away with the essential elements and methodologies to create strong teams that drive culture forward with a sense of motivation and collective energy!

3 key learnings for this session include:

1. Where we are headed, why all are included, needed and invited and the tools required to get there and excel upon arrival
2. The new heart-based Leadership tenets to support how we work and live together in the same experience
3. Explore and directly address how vulnerability, resilience and boundaries are tools to navigate personal and professional agility
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Stream 3
When Tried and Tested Isn’t Enough to Change Old Ways
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
When Tried and Tested Isn’t Enough to Change Old Ways
The current approach to remuneration management is not providing the desired workforce agility or supporting a performance driven culture. The old evaluation methodology mapped to pay is broken and doesn’t support the business.

The big shift to developed frameworks with the intent to align with the existing reward strategy and support. We engaged the business and developed a simplified, fit-for-purpose and flexible remuneration framework. To do this, we had to break through the challenges to change in a change resistant environment. To finish it off, this framework helps drive the culture of the business and provides an improved employee experience when it comes to remuneration.

3 key learnings for this session include:

1. How to shift something big
2. Making a change applicable to your business
3. Removing barriers to influence change
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Stream 2
Virgin Orbit: Building Culture When Rocket Science is the Easy Part
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query_builder 10:50 - 11:20 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Virgin Orbit: Building Culture When Rocket Science is the Easy Part
Rockets are tough business, but even more complex and unpredictable are the people and teams that are literally creating the future out of thin air. In this practical case study, you’ll learn how the learning and culture team at Virgin Orbit creates space for everyone using the tools of an engineer. This session will open up Virgin Orbit’s toolbox and show you how they use iterative prototyping, designing for extreme use cases, and multiple redundancies, to support the most important part of their rocket – the people who make it fly.

3 key learnings for this session include:

1. Virgin Orbit’s quick-start framework for building an out-of-this-world culture
2. 7 quick tips that you can implement tomorrow to add a little whimsy and joy to your workplace
3. 3 of the toughest lessons Virgin Orbit learned by failing fast (and one by failing very slowly)
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Stream 1
Managing Change Resistance and Leading Through Uncertainty
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query_builder 11:35 - 12:05 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Managing Change Resistance and Leading Through Uncertainty
In this session, Gillian will discuss how to create the path of least resistance through change, both individually and organisationally, by:

• Understanding the subconscious drivers that create resistance
• Making space to really listen and understand others’ concerns about change
• Sharing techniques and strategies to balance emotions when faced with change
• Adopting mental strategies that help us view change as an opportunity rather than a threat

3 key learnings for this session include:

1. Why change is difficult?
2. How to balance emotions when going through change and uncertainty
3. Strategies for leading others through change
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Stream 3
Surviving & Thriving: Re-Structuring During a Global Pandemic to Encourage Innovation, Reinvention & Positive Change
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Surviving & Thriving: Re-Structuring During a Global Pandemic to Encourage Innovation, Reinvention & Positive Change
Balancing requirements for survival – which strategies can we utilise to reallocate resources when our organisational design becomes ineffective in times with sharply declining revenues?

Establishing the new normal in times of a crisis – best practices for putting new ways of working in place and supporting employees accordingly.

Thinking forward – using the crisis as an opportunity to re-invent the organisation from a cultural point of view, adapt supporting structures and processes, and encourage positivity and resilience.

3 key learnings for this session include:

1. “Never let a good crisis go to waste” – Sir Winston Churchill, and “If you always do what you’ve always done, you always get what you’ve always gotten” – Mark Twain
2. Balancing surviving and thriving requires a different mindset and skillset
3. A crisis brings out the worst and best in us – how to nurture the latter and avoid the first
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Stream 4
Wellbeing and Leading Through Crisis
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query_builder 13:10 - 13:40 | Event time (GMT+11)
query_builder - | Your time (GMT)
place Online Session
card_travel Speaker Session
mic English
Wellbeing and Leading Through Crisis
Health and wellbeing played a pivotal role in helping employees thrive through COVID-19. Learn about Unilever Canada’s approach to building a resilient workforce, and creating a culture where employees felt equipped and supported to thrive.

3 key learnings for this session include:

1. How to support your employees’ mental health and wellbeing in a virtual environment
2. Value of authentic, vulnerable leadership
3. Employee empowerment and effective ways of working
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